RETURNS POLICY

FOR GARMENTS + ACCESSORIES

If you try a garment on for size at an event, we will help you to get it right as there will be no exchange if you order the wrong size.

We do accept returns for online orders for Made-to-Order and Ready-to-Ship and limited edition garments.

When ordering online, and you order the wrong size you can return your garment to exchange it for a different size - you will have to wait for the production time again (we will do our best to get it to you as soon as we can).

If you have any questions to help get your sizing right, I am happy to have a chat on the phone or online.

Bespoke pieces cannot be returned.

Quality Control:

If the goods are faulty, we are very sorry and will offer a full refund, exchange or credit note and will cover the cost of shipping. Hopefully they won’t be faulty, they are stringently checked. Please contact us before returning an item, enclosing details and photographs. Once returned, the item will be checked over before issuing a full refund, exchange or credit note.

Your order must meet these conditions:

Items must be returned within 14 days of purchase, please contact us to let us know you are returning an item.

The item is returned unused with tags still attached. 

Items must be make-up and perfume free, so please take care when trying them on. 

Customer pays return costs and it is recommended that you use recorded delivery as SARAH POLAND will not be responsible for lost items.

Please contact us before returning an item, once returned, the item will be checked over before issuing a full refund, exchange or credit note.

Consideration:

Please consider that these are small production garments, often one at a time, and that returns do take their toll and impact small business’ as well as the environment.

Worldwide, approximately 17 billion items of clothing are returned annually. This is equal to 4.7 million metric tons of CO2 emitted every year.All packaging returned with an order must be recycled or disposed of. This typically becomes a part of the 300,000 tonnes of retail-associated waste found in UK landfills every year.

Colour:

Please understand the nature of natural dyes and although carefully colour matched, there will be slight variations in colour between the photographs viewed on your screen and also between each jacket - the fabric lengths are hand dyed using natural dye pigments - making yours all the more unique. Each batch of plant extract can vary due to climatic conditions, geographical region and soil, differences in the fabric fibres can also influence the final hue. .

RETURNS POLICY FOR ARTWORK

All framed and unframed artwork bought online can be tried in your home and returned if you find it isn’t right for you.

Please take care to measure your space to make sure the artwork will fit.

If for some reason you decide not to keep the work, the artwork MUST be returned by signed and recorded delivery, as in the event of the item going missing, you will not receive a refund.

Customer pays return costs.

Items must be returned within 14 days of purchase, please contact us to let us know you are returning an item.